Help & Support

Frequently asked questions

Everything you need to know about Solis & Lunae

All our jewelry is crafted in brass with 18K gold or rhodium silver plating, featuring 5A cubic zirconia stones. Every piece is nickel and lead free, CE and SGS certified, safe for sensitive skin.

We ship within 2 days from the Netherlands. Most orders arrive within 2 to 4 business days.

Currently we only ship within the Netherlands. We're working on expanding, follow us on Instagram for updates.

Yes. Free shipping is included on every order, no minimum required.

We accept iDEAL, credit card, PayPal, Klarna, Apple Pay and Shop Pay.

Our plating is made to last with proper care. To keep it looking its best, avoid contact with water, sweat, perfume and chemicals, and store it in a dry place when not in use.

We recommend removing your jewelry before showering, swimming or exercising to preserve the plating and extend its life.

Yes. All our pieces are nickel and lead free, making them safe for sensitive skin.

Diana and Eclipse are fully adjustable open bands, they fit any finger, no sizing needed.

Yes. As a consumer in the Netherlands, you have the right to withdraw from your purchase within 14 days of receiving your order, no reason needed. Simply email us at cuties@benavy.store with your order number to start the process. The item must be unused and in its original packaging. For hygiene reasons, earrings can only be returned if unworn and with the hygiene seal intact. Return shipping is at the customer's expense unless the item is defective or incorrect. Full details in our Terms of Service.

Once we receive and inspect your return, we process your refund within 14 days using your original payment method.

Once your order ships, you'll receive a tracking number by email. You can also track your order anytime here.

Send us a message on Instagram or email us at cuties@benavy.store, we're always happy to help.